Refund policy

All Sales Are Final

All purchases from PAWsitively Sweet Bakery are final. We do not accept returns, exchanges, or cancellations, and all purchases are non-refundable.

This policy applies to all products and orders, including but not limited to baked treats, celebration cakes, custom cakes, chews, toppers, treat packs, toys, apparel, accessories, and other merchandise.

Food Products

Food products cannot be returned or exchanged for health and safety reasons.

Apparel & Accessories

Apparel and accessories are non-returnable and non-exchangeable due to hygiene and sanitary concerns. This includes clothing, bandanas, bow ties, and other wearable items.

Because many of our products are food items and/or prepared specifically for your order, we cannot accept returned merchandise or provide refunds for unwanted, unused, or unclaimed purchases.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and photos of the item and packaging.

We will review the issue and, when appropriate, provide a replacement or other resolution at our discretion.

Order Changes & Cancellations

Once an order has been placed, it cannot be canceled, changed, or refunded.

Need to change your pickup date? Please contact us by phone and speak directly with a team member. We will do our best to accommodate your request, but pickup-date changes are subject to availability and cannot be guaranteed.

Unclaimed Orders

Orders that are not picked up within the designated pickup period are still considered a completed sale and are not eligible for a refund.